BrightStar Care Owners Conference FAQs
Registration & Attendance
Is attendance at Owners Conference required?
Yes. Attendance by at least one franchise owner from each agency is required under your Franchise Agreement.
Owners Conference is one of the most important opportunities each year to stay informed on business updates, participate in training, collaborate with peers, and connect with the BrightStar Care network.
If an owner from your agency is unable to attend, the required registration fee of $1,700 will still apply. We understand that unexpected circumstances can arise, so if you anticipate a challenge meeting this requirement, please contact your Field Support Coach as early as possible.
For additional details, please refer to your Franchise Agreement or contact your Field Support Coach.
How do I register?
Click the Register button at the top of this website and complete the conference registration form.
A separate link to book your hotel stay will be provided within the registration form, on the confirmation page after submission, and in your conference confirmation email. After completing your hotel reservation, you’ll receive a separate confirmation email directly from the Omni.
That’s it—we’ll take it from there!
What does conference registration cost?
Conference registration is $1,700 per attendee and includes access to all conference sessions, networking events, meals, and conference materials.
Beginning September 22, registration increases to $2,000, so we encourage you to register early.
What is included in my registration?
Your registration includes:
- All conference session
- Breakout sessions
- Networking events
- Conference materials
- Meals from Tuesday dinner through Thursday dinner are included, except for Wednesday dinner, which will be on your own. Wednesday evening is intentionally left open for you to explore Louisville or enjoy dinner at one of the many restaurants located on or near the hotel.
Registration does not include airfare, hotel accommodations, or ground transportation.
Can additional team members from my agency attend?
Owners Conference is designed exclusively for BrightStar Care franchise owners. The content, discussions and networking opportunities are tailored specifically to franchise ownership, so attendance is limited to owners.
Can I bring a guest?
Guests are welcome to attend the Awards Dinner on Thursday evening.
Guest tickets for this event are $350 per person and may be purchased during registration.
All other conference activities—including general sessions, breakout sessions, meals, and the Welcome Reception—are reserved for registered conference attendees.
Can I substitute another attendee if I can no longer attend?
If you find yourself unable to attend after registering, please contact the Conference Team at conference@brightstarcare.com as soon as possible. Requests to substitute another attendee will be reviewed on a case-by-case basis.
What is your cancellation and refund policy?
Registration fees for attendees beyond the required owner registration are refundable according to the following schedule:
• Full refund: On or before September 22
• 50% refund: September 22 – September 20
• Non-refundable: Beginning October 1
Please note that this policy applies only to conference registration fees. Hotel
reservations and travel arrangements are subject to each vendor's cancellation policies.
What should I do if I need to change my registration?
If you need to update your registration or make changes after registering, please contact the Conference Team at conference@brightstarcare.com, and we'll be happy to assist.
When does registration close?
Registration closes on October 1. Unfortunately, we are unable to accommodate registrations after this deadline.
How do I pay for registration and hotel costs?
Registration fees will be collected directly from you as part of the registration process. Hotel accommodations will be paid directly to the hotel upon check-in.
Please note that if you cancel after October 1, we may need to seek reimbursement for any hotel costs incurred on your behalf that we are unable to recover.
How will payment be handled?
BrightStar Care will conveniently bill your agency directly for the conference registration fees, so no separate payment is needed at the time of registration. Hotel accommodations will be paid directly to the hotel upon check-in.
Should your plans change, please note that for cancellations made after October 1, your agency may be responsible for reimbursing BrightStar Care for any non-refundable hotel costs incurred on your behalf.
Conference Experience
What can I expect from Owners Conference?
The BrightStar Care Owners Conference is where our community comes together to connect, share ideas, and prepare for what's next.
This year's theme, Illuminate: Raising the Standard Together, is built around a simple belief: when we learn from one another, embrace innovation, and challenge ourselves to think differently, we strengthen our businesses, elevate client care, and move our brand forward together.
Guided by three conference pillars—Illuminate Innovation, Illuminate Each Other, and Illuminate the Path—the conference features keynote speakers, owner-led learning, breakout sessions, and meaningful networking opportunities designed to deliver practical ideas you can put to work immediately.
Beyond the learning, Owners Conference is an opportunity to reconnect with peers, celebrate our accomplishments, and invest in the future of your business.
Will conference sessions be recorded?
At this time, we do not plan to provide full session recordings. We will share highlights and key takeaways following the conference.
Travel & Logistics
What days and times should I plan for arrival and departure?
Owners Conference officially takes place Tuesday, October 27, through Thursday, October 29.
Many Performance Groups will also meet on-site before the conference officially begins.
We'll kick things off Tuesday with optional pre-conference sessions, followed by our Welcome Reception, and we'll conclude Thursday evening with our Awards Dinner celebration.
We recommend reviewing the conference agenda before making travel plans so you don't miss any sessions or events you'd like to attend.
Where should I stay?
We've secured an expanded room block at the Omni Louisville Hotel and expect to have plenty of availability for conference attendees.
We encourage you to register early so you can stay with the rest of the BrightStar Care community at the conference hotel.
If you still need to register for your hotel room click here: https://bookings.omnihotels.com/event/louisville/brightstar-care-annual- conference-2026
What if the hotel sells out or I can't get a room in the BrightStar room block?
We've increased the size of our room block to accommodate expected attendance and don't anticipate any availability concerns.
Can I extend my stay at the conference hotel?
Yes. If you'd like to arrive early or stay after the conference, you're welcome to do so based on hotel availability. We recommend booking early, as conference rates are subject to availability.
We recommend registering early, as rooms and conference rates are subject to availability.
Where should I park?
On-site parking is available at the Omni Louisville Hotel at a discounted conference rate.
What should I wear?
Conference attire is smart casual—comfortable, polished, and appropriate for networking and meetings. Nice jeans are welcome when paired with a collared shirt, blouse, sweater, or similar polished attire.
There will be plenty of opportunities for professional photos throughout the conference, including headshots and candid photography, so we encourage you to dress with those opportunities in mind.
Meeting rooms can run cool, so we recommend bringing a sweater or light jacket to stay comfortable throughout the day.
For Thursday evening's Awards Dinner, we'll be embracing a Derby-inspired celebration, so start thinking about your Derby best. More details will be shared as the event approaches.
What will the weather be like?
October is a wonderful time to visit Louisville, with comfortable fall weather that's perfect for exploring the city and enjoying the conference.
Expect daytime highs in the mid-60s to low 70s, with cooler evenings in the 40s and 50s.
We recommend dressing in layers and bringing a light jacket, especially for mornings, evenings, and air-conditioned meeting rooms.
Will Wi-Fi be available?
Yes. Complimentary Wi-Fi will be available throughout the conference hotel.
Can dietary restrictions be accommodated?
Absolutely. During registration, you'll have the opportunity to share any dietary restrictions, food allergies or special meal requests. We'll work with our event partners to accommodate your needs whenever possible.
What if I have accessibility needs?
We're committed to making Owners Conference accessible for all attendees.
If you require accommodations related to mobility, hearing, vision, or other accessibility needs, please indicate them during registration or contact conference@brightstarcare.com before the event.
We'll work to provide appropriate accommodations whenever possible.
Conference Communication
How can I stay updated on conference details?
Leading up to the conference, we'll share important updates through conference emails, text messages, and the conference mobile app.
The BrightStar Care Conference app will be available for download in the Apple App Store and Google Play approximately one week prior to the conference.
Who can I contact if I have additional questions?
For any questions, contact the Conference Team at conference@brightstarcare.com.
We're happy to help and look forward to seeing you in Louisville!